Pristine Home Care

Notice of Nondiscrimination

Effective date: October 23, 2026  ·  Last updated: October 23, 2026

Pristine Home Care Inc. complies with applicable federal civil rights laws and North Carolina law and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex.

Pristine Home Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. This applies to everyone who receives, asks about, or applies for our services, including clients, families, and representatives. It also applies to admission, care planning, scheduling, caregiver assignment, and payment arrangements, regardless of whether services are paid privately, through NC Medicaid, through a managed care plan, or through long-term care insurance.

This notice is provided under Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and the Americans with Disabilities Act.

Free help we provide

For people with disabilities

We provide reasonable modifications and free auxiliary aids and services to help people with disabilities communicate with us effectively, such as:

• Qualified sign language interpreters;
• Written information in other formats, such as large print, audio, or accessible electronic formats; and
• Reasonable changes to our policies, practices, and procedures so you can take part in our services.

For people whose primary language is not English

We provide free language assistance services, such as:

• Qualified interpreters; and
• Information written in other languages.

To request any of these services, call us at 704-919-0404 There is no cost to you.

Language assistance

How to file a grievance

If you believe Pristine Home Care has failed to provide these services or has discriminated against you in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our Section 1557 Coordinator:

You can file a grievance in person, by mail, by phone, or by email. If you need help filing a grievance, our Section 1557 Coordinator is available to help you.

What happens after you file

1. We will acknowledge your grievance, in writing if you provided contact information, within 5 business days.
2. The Section 1557 Coordinator will review the grievance promptly and fairly, which may include speaking with you and anyone involved.
3. We will give you a written decision, usually within 30 days, explaining what we found and any steps we will take.
4. We will keep your grievance as confidential as possible. Pristine Home Care will not retaliate against anyone who files a grievance or takes part in an investigation.

Filing a complaint with the federal government

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. You do not need to file a grievance with us first.

• Online: OCR Complaint Portal
• Mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
• Phone: 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/complaints.

Equal employment opportunity

Pristine Home Care is an equal opportunity employer. We make hiring, pay, scheduling, training, promotion, and discipline decisions based on qualifications, job requirements, and performance. We do not discriminate against applicants or employees on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 and over), disability, genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law.

We provide reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious beliefs, unless doing so would cause undue hardship. To request an accommodation during the hiring process, contact us at 704-919-0404.

Employees and applicants with concerns may contact the Agency Administrator. They may also contact the U.S. Equal Employment Opportunity Commission at www.eeoc.gov or 1-800-669-4000.

Our commitment

Every client, family member, caregiver, and staff member deserves to be treated with dignity and respect. We train our staff on this policy and expect everyone who works with Pristine Home Care to follow it.